Business Support Services

MBAC provides a range of Business Support Services, designed and optimized for Small and Medium size business in any industry.  Clients in this area of the business include engineering, component manufacture, ICT companies, Medical Devices and Healthcare providers.

Our services include:

  • Business and Marketing plans with a focus on strategic innovation;
  • CIPC transactions, including company registrations, name changes, director changes, annual returns etc;
  • We are a re-seller and implementation support specialist for ORAX Service Delivery Infrastructure solutions for CRM, Accounts, Inventory Management, Service Desk and production management;
  • Designing and maintaining Business Intelligence systems such as QLIK Sense Desktop;
  • Company Procedure and policy manuals, Agreements, HR Documentation, Service Level Agreements, Business Planning and Management, Sales and Marketing and Operations and Logistics;
  • Conducting POPI readiness assessment; and
  • General Business Consulting.

for more information on any of these business services, or for to request a consult, please contact Mark Banfield.

Our Services

Market Research

Market Access and Reimbursement Pathways, Market Analysis, Competitor Landscape is undertaken on behalf of clients.  Each assignment is bespoke clients needs and includes primary and secondary research, using scientific methodology and deep market insights.

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Business Development

Sourcing new products for local distributors, penetrating new markets or finding suitable distribution partners.  Leveraging relationships and market knowledge to bring business together and build capacity.

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Systems and Processes

Systems are critical to the success of any business.  MBAC assists clients in optimising their business systems, introducing Business Intelligence tools, providing decision support and ensuring business continuity and disaster recovery when necessary.

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Regulatory, Data Protection, Protection of Personal Information, Promotion of Access to Information, Healthcare Compliance and ISO 13485 advisory services.

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Our Team

Thando Mthembu

(Assistant Consultant)

Thando has over 8 years of work experience working under varies industry sectors, including Sales and Marketing, TV production as well as Events management. She…

Belinda Banfield


Belinda has more than 15 years industry experience in Sales, Product and Sales Management.  Belinda has also completed a number of consulting assignments, where she…

Mark Banfield


Mark has more than 30 years industry experience in the health technology sector.  Stemming from a broad ranging experience base incorporating operations, finance, quality assurance,…


  • I don't have to worry about my Trade Marks, NRCS and MCC things since MBAC took over all of that and manages it on my behalf.
    Regulatory Compliance
    Regulatory Compliance Client Owner
  • We needed an independent opinion on the market potential for a potential new product because we had found that the reps were always enthusiastic about new products, but we never seemed to do as well as we thought we would.  There were often problems with reimbursement, competition or alternative products we didn't know about beforehand, or underestimated their impact on our product.  Mark helped us sort through all this and provided us with an easy to understand report on market access, reimbursement pathways, competitive landscape and market potential.
    Independent Market Research
    Renal Equipment Manufacturing Company Marketing Director
  • We were looking for an accounting system, which could deal with the complexities of orthopaedic loan sets.  Mark worked with his supplier to develop an innovative solution which sorted out the breaks in communication between the loan set department, reps and our customers.  The CRM component of the system also means that everybody has a total view of the customer, and our internal staff can be so much more responsive, and reps effective.  We now measure them on their effort and sales conversion, rather then simply sales to budget.
    Orthopaedic Loan Set Management
    Medical Device Company, Johannesburg CEO

Our Associates

We are proud to associate with and support the efforts of: